Broker Code of Conduct

Nothing in this Code reduces or modifies a broker’s obligations under RIBO’s Code of Conduct, RIBO Bylaws, or the RIB Act. Where this document is silent or less stringent than RIBO, RIBO applies.

Brokers may not refuse to provide a quote for Ontario automobile insurance on the basis of underwriting factors prohibited by Insurance Act s. 403 (the Take-All-Comers rule). Our routing reflects this — auto leads bypass newcomer, high-risk, and minimum-quality filters that may apply to other product lines.

Brokers aim to respond to a delivered lead within their own service hours and typically within a few hours. Repeated failures to respond within the response window may result in lower routing priority and, after multiple strikes, suspension from the platform.

Quotes submitted on Maplebind must:

• Reflect a real carrier and a real premium the broker is prepared to bind at the time of quoting.
• Disclose included discounts and endorsements so the customer can compare apples to apples.
• Include the broker’s monthly equivalent calculation when premium is paid annually.

Bait pricing, undisclosed conditions, and material misrepresentation are grounds for immediate suspension and possible report to RIBO.

When a customer selects a broker and a policy is bound, the broker reports the policy number within 30 days of selection. This is how we mark a lead as won, keep dashboard statistics accurate, and detect disputes early. Bindings unreported past 60 days are flagged as no-show and may count toward quality strikes.

If a broker charges the customer a broker service fee, the broker must disclose the fee to the customer in writing before bind, as required by RIBO. Maplebind shows a standardized disclosure to the customer at quote comparison; the broker remains responsible for the disclosure obligation itself.

Brokers do not contact the customer outside the channels Maplebind provides until the customer selects them. After selection, normal business communication applies.

We ask customers to confirm the premium their selected broker reported. If the customer-reported and broker-reported premiums differ by more than 10%, the case is opened in our admin disputes queue. Brokers cooperate with that review.

Failures of speed, quote accuracy, post-bind reporting, or this Code accrue quality strikes. We share a broker’s strike status with them at all times via their billing dashboard. Repeated strikes lead to temporary suspension and, for serious matters, removal from the platform and a report to the regulator.

Customers and brokers can report a concern about conduct on the platform to support@maplebind.ca. Privacy and data-rights concerns go to privacy@maplebind.ca.